Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is constantly freezing and crashing on me...(?!)

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

more options

Firefox's latest version is always freezing and crashing on me, particularly when I'm on Facebook, for some reason! I'd like to make it my default browser, but it takes so long to load sometimes over 5 minutes, that I can't do this...Can anyone help?

Firefox's latest version is always freezing and crashing on me, particularly when I'm on Facebook, for some reason! I'd like to make it my default browser, but it takes so long to load sometimes over 5 minutes, that I can't do this...Can anyone help?

All Replies (2)

more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

more options

The System Details list shows that you have an outdated Flash plugin, current is 32.0.0.445 (32.0 r0).

  • Shockwave Flash 32.0 r0
  • Shockwave Flash 31.0 r0

You can find the location of a plugin on the about:plugins page.

You can download the latest NPAPI Flash plugin for Firefox on this page.

Make sure to remove checkmarks for including unwanted additional software.