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Firefox crashes

  • 5 replies
  • 2 have this problem
  • 8 views
  • Last reply by cor-el

Whobrokewind
Whobrokewind
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Since mozzilla update to 40. it crashes when I x out constantly, I've done everything on the list recomended and it still crashes even in safe mode. I tried rolling back to earliar firefox and cause it's old lots won't run on it. I've scanned my computer, updated everything I can think of, it's annoying when your in the middle of something and x out and I loose all my pages I've been working on. My virus program is up to date, I have several differnt spyware programs installed and scan constantly throughout the day, I've update plugin, I'm at a loose. Thank you for your help

Since mozzilla update to 40. it crashes when I x out constantly, I've done everything on the list recomended and it still crashes even in safe mode. I tried rolling back to earliar firefox and cause it's old lots won't run on it. I've scanned my computer, updated everything I can think of, it's annoying when your in the middle of something and x out and I loose all my pages I've been working on. My virus program is up to date, I have several differnt spyware programs installed and scan constantly throughout the day, I've update plugin, I'm at a loose. Thank you for your help

All Replies (5)

the-edmeister
the-edmeister
  • Moderator
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Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Whobrokewind
Whobrokewind Question owner
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These are the last 5 you asked for:

Report ID Date Submitted bp-e1322338-c63e-4c11-8bcd-505782150906 9/6/2015 12:36 PM bp-3da76897-0ebd-454e-8e7a-f2cf02150906 9/6/2015 10:58 AM bp-ed120ec4-7519-47e4-836d-40c222150906 9/6/2015 10:57 AM 0e02623d-3994-4a26-aff4-04630cac473d 9/5/2015 8:40 PM 59a11d0b-3364-48ce-a7e1-abe4e95cad4c 9/4/2015 8:57 PM 6f305cc4-20d7-4919-9855-f5f5ceec813c 9/1/2015 6:44 PM bp-d465eb10-f4a0-4d50-a81a-86c8f2150831 8/31/2015 3:40 PM

the-edmeister
the-edmeister
  • Moderator
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Those crashes are related to an Nvidia graphics DLL file.

There is a Bug report filed about that type of Crash on Win10, although not exclusively.

I think the first thing you need to do it to look for updated graphics drivers. If none are available, then try disabling hardware acceleration in Firefox. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#w_turning-off-hardware-acceleration

Whobrokewind
Whobrokewind Question owner
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That's what I thought and I tried to update the graphics driver but it said that it was not compatible with windows 10? so I will try again, thank you so much for your help.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to disable hardware acceleration in Firefox for now if you can't locate a working driver.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.