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Why does Mozilla 18 cause Crash reporter to come up upon loading?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Donnie

mjfergie
mjfergie
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I have always used Mozilla and everything worked fine until it updated to 18. Now, when I try to open Mozilla, I immediately get crash reporter and cannot do anything but X out. I have tried all malware scans and there is no malware on my computer. I have uninstalled, reinstalled and the only thing that works it installing Mozilla 17. Then it inevitiably updates and causes the crash again. Any thoughts?

I have always used Mozilla and everything worked fine until it updated to 18. Now, when I try to open Mozilla, I immediately get crash reporter and cannot do anything but X out. I have tried all malware scans and there is no malware on my computer. I have uninstalled, reinstalled and the only thing that works it installing Mozilla 17. Then it inevitiably updates and causes the crash again. Any thoughts?

All Replies (2)

iamjayakumars
iamjayakumars
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We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

________________________________________________________________________________

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Donnie
Donnie
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If you look on my previous postings to another user I listed a link to DL any version of FF that's been released. If 17 works then turn off automatic updating & it won't update itself.

You could also use safe mode to see if does trick. It's crashing on startup safe mode probably seems like way to go right now

see:

safe mode