Why does my browser keep crashing?
For days now my firefox browser crashes constantly, at 1-20 minute intervals. I've updated everything (windows, firefox etc) checked plug-ins, virus-scanned etc, but it still crashes repeatedly.
Any ideas? I'm getting to the point where I'll have to switch browsers.
Chosen solution
ok, then i have mixed up teh version numbers, sorry for that!
can you try to stop the trusteer service for a while and see if the crashes are continuing - if they don't, it would probably be best to get in contact with their support department as well as described at https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes/p
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hi, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
No problem, here are todays reports:
bp-26b5a36a-687a-4dca-98a1-2a2732150813
13/08/2015 17:14 bp-2328c95e-f1d3-496e-8326-4bd852150813 13/08/2015 16:59 bp-3d5996a1-5bc0-4e24-ad84-aaec32150813 13/08/2015 16:54 bp-14920ada-8454-4446-927f-c7aed2150813 13/08/2015 15:35 bp-ff4980d0-d639-459b-b026-9a6042150813 13/08/2015 15:27 bp-353421cd-b0fc-4aa5-8e80-835652150813 13/08/2015 15:24 bp-3c43b45c-dd4a-42a8-97b4-cc2fe2150813 13/08/2015 15:21 bp-5c934065-7282-4461-be78-bd6902150813 13/08/2015 15:18 bp-ff224f40-e098-4864-a029-77f452150813 13/08/2015 14:52 bp-3edc238e-90e3-448a-90e1-59c6b2150813 13/08/2015 14:11 bp-6b074bcb-8148-4cd7-b709-f4ab02150813 13/08/2015 13:32 bp-f95c629b-5173-472c-82cc-d1bb32150813 13/08/2015 13:29 bp-ffb27f0d-b262-4c9e-b2c1-3a6e72150813 13/08/2015 13:01 bp-c7effa69-b11b-435f-a410-8c2112150813 13/08/2015 12:55 bp-35ef2b14-202f-4171-9a78-90e1b2150813 13/08/2015 12:51 bp-a8eb50ae-b365-4e3e-9799-d8c202150813 13/08/2015 12:40 bp-7cdc42bf-0922-42b1-a950-175112150813 13/08/2015 11:54 bp-d3759fae-8351-4bb1-90e5-d625e2150813 13/08/2015 11:35 bp-67ef2bbd-2570-4856-9baa-8eca42150813 13/08/2015 11:26 bp-e7148d38-c842-4f60-a3b5-2a4312150813 13/08/2015 11:09 bp-d75a08d2-5c1f-4f8b-a718-e522f2150813 13/08/2015 11:04 bp-bb9d7d12-d280-4929-979d-1f02d2150813 13/08/2015 11:00 bp-bb80734a-75c4-4ca9-9c77-4e44a2150813 13/08/2015 10:27 bp-716033f9-c1d5-454b-8921-771542150813 13/08/2015 10:24 bp-562377d1-fa91-414b-b284-ca0492150813 13/08/2015 10:19 bp-4c814444-4e6b-4250-91ce-e110b2150813 13/08/2015 09:06 bp-16c3668e-be62-4f4e-9027-9141d2150813 13/08/2015 09:05 bp-6e073652-40a6-4fa6-951f-e5e6c2150813 13/08/2015 08:38 bp-36adeec5-872b-4a00-af02-110f62150813 13/08/2015 08:24 bp-5b2a2818-f8db-4ec6-ad7d-8d8972150813 13/08/2015 08:18
thanks, those issues should probably be fixed once you update your trusteer rapport program: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/Rapport-update-automatically/p
Hi, I have already done this, it says I have the latest update.
Chosen Solution
ok, then i have mixed up teh version numbers, sorry for that!
can you try to stop the trusteer service for a while and see if the crashes are continuing - if they don't, it would probably be best to get in contact with their support department as well as described at https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes/p
Okay I'll try that and see what happens - I'll let you know if it works! Many thanks!
Just to let you know the problem is solved! I disabled the trusteer service and just turn it on when needed. The crashing has stopped since. Thanks for your help!