Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Flash Plugin keeps crashing. Both FF and flash up to date. This happens every couple of months?

  • 3 uphendule
  • 23 zinale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu philipp

JToulson
JToulson
more options

As stated above, both ff and flash are up to date. YouTube and every other website that requires flash plugin won't work, causing massive hangtime until it stops running flash or I Ctrl+Alt+Del and end the flash plugin process.

This exact same problem happens every couple of months and just takes days to resolve; in the meantime, I have to either not bother using my laptop or resort to Opera/Chrome - niether of which I like.

FF has the better support forum, so I hope you don't mind me having a go when it is more than likely an error at Adobe's end.

Crash Reports:

3342659b-6e29-442b-bf23-3a6a85ac2c84 10/11/2013 1:34 PM bp-5c6b9d98-484d-4f38-841f-c27262131110 10/11/2013 1:32 PM 31db32eb-917e-4e78-851a-df0817c7bd47 10/11/2013 1:32 PM c998e338-922d-4889-8c2d-dd17ff201a93 10/11/2013 12:27 PM 7e74e977-eea6-4ee2-b3ed-4c76084c39bc 10/11/2013 12:25 PM

That's just the top 5. There's approx 8 more from today alone.

As stated above, both ff and flash are up to date. YouTube and every other website that requires flash plugin won't work, causing massive hangtime until it stops running flash or I Ctrl+Alt+Del and end the flash plugin process. This exact same problem happens every couple of months and just takes days to resolve; in the meantime, I have to either not bother using my laptop or resort to Opera/Chrome - niether of which I like. FF has the better support forum, so I hope you don't mind me having a go when it is more than likely an error at Adobe's end. Crash Reports: 3342659b-6e29-442b-bf23-3a6a85ac2c84 10/11/2013 1:34 PM bp-5c6b9d98-484d-4f38-841f-c27262131110 10/11/2013 1:32 PM 31db32eb-917e-4e78-851a-df0817c7bd47 10/11/2013 1:32 PM c998e338-922d-4889-8c2d-dd17ff201a93 10/11/2013 12:27 PM 7e74e977-eea6-4ee2-b3ed-4c76084c39bc 10/11/2013 12:25 PM That's just the top 5. There's approx 8 more from today alone.

All Replies (3)

philipp
philipp
  • Moderator
more options

hello JToulson, please try to temporarily disable all avast protection shields and see if you can reproduce the issue then also...

JToulson
JToulson Umnikazi wombuzo
more options

Hi Phillipp, thanks for the suggestion but that hasn't worked; - 2968fe37-4e93-4b85-a756-5bfdaeda1956 10/11/2013 3:05 PM

philipp
philipp
  • Moderator
more options

you'd have to click on the crash report in about:crashes once - only if a report's ID starts with bp- the report actually got transmitted...