Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My question is why is my Firefox crashing as soon as I open it?

  • 4 uphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu CursedDream

CursedDream
CursedDream
more options

I open Firefox and the tab comes up but that doesn't even load it immediately just gives me the circling rainbow and it never ends. Eventually times out and says that Firefox is not responding. When I say tab I do mean the home page. When this error first occurred I had multiple tabs open. I closed all those, I unistalled firefox and then redownloaded it. The error persists. So far nothing I do makes it so that I can use Firefox any more.

Also I did check all my computer updates and everything is updated completely.

I open Firefox and the tab comes up but that doesn't even load it immediately just gives me the circling rainbow and it never ends. Eventually times out and says that Firefox is not responding. When I say tab I do mean the home page. When this error first occurred I had multiple tabs open. I closed all those, I unistalled firefox and then redownloaded it. The error persists. So far nothing I do makes it so that I can use Firefox any more. Also I did check all my computer updates and everything is updated completely.

All Replies (4)

Matt_G
Matt_G
more options

Hey CursedDream,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

CursedDream
CursedDream Umnikazi wombuzo
more options

I actually have read all of those and it still doesn't work. The issue I run into is that Firefox opens up hanging so I can't click anything to do half of what the articles tell me I should do.

I did try the holding shift while it was starting up and it didn't change anything. Thanks for the suggestion though. This is just frustrating as I am not a big Safari person and am stuck using it.

the-edmeister
the-edmeister
  • Moderator
more options

How completely did you read this support article?
Firefox crashes
See - Get help fixing this crash

On the Mac platform you need to use the Crtl key when opening Firefox to get into the Firefox SafeMode.

Shft is used on Windows and Linux has access thru the terminal.

CursedDream
CursedDream Umnikazi wombuzo
more options

My Crtl key just acts as the right click asking if I wish to open the program or go to the options.

Using the Crtl and opening Firefox that way still makes it hang and I am left with the spinning rainbow.

I'm sorry if I am just really stupid when it comes to what you are trying to tell me.