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Email settings lost

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Kevin-Paulene
Kevin-Paulene
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I am not receiving emails on my laptop. I am receiving on my phone. I can see my OUTGOING Email Settings and they match my provider, Telstra.com server settings.

I found my INCOMING Server Address by going into my Telstra account, but I cannot find them in my Email Settings on my laptop. They are:- imap.telstra.com Server Port:- 993 Connection:- SSL

How can I fix this so that I can again receive emails please? This is driving me crazy!

Thanks in advance. Paulene

I am not receiving emails on my laptop. I am receiving on my phone. I can see my OUTGOING Email Settings and they match my provider, Telstra.com server settings. I found my INCOMING Server Address by going into my Telstra account, but I cannot find them in my Email Settings on my laptop. They are:- imap.telstra.com Server Port:- 993 Connection:- SSL How can I fix this so that I can again receive emails please? This is driving me crazy! Thanks in advance. Paulene

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christ1
christ1
  • Top 25 Contributor
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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.