Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Additional tab opens when I start Firefox

  • 3 iimpendulo
  • 3 inale ngxaki
  • 4 views
  • Impendulo yokugqibela ngu Lloyd Landers

more options

Whenever I start Firefox 28.0, my homepage loads, followed immediately by a new tab with a number of website icons - why??? How do I get rid of this secondary tab???

Whenever I start Firefox 28.0, my homepage loads, followed immediately by a new tab with a number of website icons - why??? How do I get rid of this secondary tab???

Isisombulu esikhethiweyo

hello lloyd, you have some malicious addons present. please try all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Funda le mpendulo kwimeko leyo 👍 1

All Replies (3)

more options

What is the string in the browser.startup.homepage option on about:config page?

Try start in Safe Mode, sometimes addons can be the cause of the problem:

Related topics:

Ilungisiwe ngu Diego Victor

more options

Isisombululo esiKhethiweyo

hello lloyd, you have some malicious addons present. please try all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

more options

This took care of the problem. Thanks!