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  • 6 tontu
  • 48 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

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I've updated all relevant plug-ins and also restarted with add-ons disabled and problem remains. Firefox 12.0 stalled for a period then hanged at this time then a screen appeared showing a screen with system dump, I think it was. Rebooted everything and problem with Twitter showed itself. Everything else appears to work fine. Twitter problem does not occur in IE8.

I'm tempted to re-install Firefox but don't want to lose my tabs in TooMany Tabs and also my old saved sessions. Will these things happen if I do re-install and is it likely to be a successful remedy?

I've updated all relevant plug-ins and also restarted with add-ons disabled and problem remains. Firefox 12.0 stalled for a period then hanged at this time then a screen appeared showing a screen with system dump, I think it was. Rebooted everything and problem with Twitter showed itself. Everything else appears to work fine. Twitter problem does not occur in IE8. I'm tempted to re-install Firefox but don't want to lose my tabs in TooMany Tabs and also my old saved sessions. Will these things happen if I do re-install and is it likely to be a successful remedy?

All Replies (6)

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Found troublehooting (I was looking on website not in Firefox tabs):


 Application Basics
       Name
       Firefox
       Version
       12.0
       User Agent
       Mozilla/5.0 (Windows NT 6.1; rv:12.0) Gecko/20100101 Firefox/12.0
       Profile Directory
         Show Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
       Adblock Plus
       2.0.3
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
       BlockSite
       0.7.1.1
       true
       {dd3d7613-0246-469d-bc65-2a3cc1668adc}
       Flashblock
       1.5.15.1
       true
       {3d7eb24f-2740-49df-8937-200b1cc08f8a}
       Ghostery
       2.7.2
       true
       [email protected]
       Memory Fox
       7.4
       true
       {E173B749-DB5B-4fd2-BA0E-94ECEA0CA55B}
       PDF Viewer
       0.3.175
       true
       [email protected]
       Restart Button
       0.1.5
       true
       [email protected]
       Session Manager
       0.7.9
       true
       {1280606b-2510-4fe0-97ef-9b5a22eafe30}
       TinyURL Generator
       2.5.1
       true
       tinyurl.addon@fast-chat.co.uk
       TooManyTabs
       1.3.7
       true
       [email protected]
       DigitalPersona Extension
       5.0.0.4246
       false
       [email protected]
       Kaspersky URL Advisor
       12.0.0.477
       false
       [email protected]
       Kaspersky Virtual Keyboard
       12.0.0.477
       false
       [email protected]
       Prepoznavanje uređaja Logitech
       1.24.0.9
       false
       [email protected]
 Important Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       1048576
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size_cached_value
       1048576
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage
       www.google.co.uk
       browser.startup.homepage_override.buildID
       20120420145725
       browser.startup.homepage_override.mstone
       rv:12.0
       extensions.lastAppVersion
       12.0
       general.autoScroll
       false
       keyword.URL
       http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1336312376
       places.history.expiration.transient_current_max_pages
       51782
       places.history.expiration.transient_optimal_database_size
       82849628
       plugin.disable_full_page_plugin_for_types
       audio/webm,audio/x-ms-wma,application/x-mplayer2,video/x-ms-asf,video/x-ms-asf-plugin
       print.print_printer
       Canon iX7000 series
       print.printer_Canon_iX7000_series.print_bgcolor
       false
       print.printer_Canon_iX7000_series.print_bgimages
       false
       print.printer_Canon_iX7000_series.print_command
       print.printer_Canon_iX7000_series.print_downloadfonts
       false
       print.printer_Canon_iX7000_series.print_edge_bottom
       0
       print.printer_Canon_iX7000_series.print_edge_left
       0
       print.printer_Canon_iX7000_series.print_edge_right
       0
       print.printer_Canon_iX7000_series.print_edge_top
       0
       print.printer_Canon_iX7000_series.print_evenpages
       true
       print.printer_Canon_iX7000_series.print_footercenter
       print.printer_Canon_iX7000_series.print_footerleft
       &PT
       print.printer_Canon_iX7000_series.print_footerright
       &D
       print.printer_Canon_iX7000_series.print_headercenter
       print.printer_Canon_iX7000_series.print_headerleft
       &T
       print.printer_Canon_iX7000_series.print_headerright
       &U
       print.printer_Canon_iX7000_series.print_in_color
       true
       print.printer_Canon_iX7000_series.print_margin_bottom
       0.5
       print.printer_Canon_iX7000_series.print_margin_left
       0.5
       print.printer_Canon_iX7000_series.print_margin_right
       0.5
       print.printer_Canon_iX7000_series.print_margin_top
       0.5
       print.printer_Canon_iX7000_series.print_oddpages
       true
       print.printer_Canon_iX7000_series.print_orientation
       0
       print.printer_Canon_iX7000_series.print_page_delay
       50
       print.printer_Canon_iX7000_series.print_paper_data
       9
       print.printer_Canon_iX7000_series.print_paper_height
       11.00
       print.printer_Canon_iX7000_series.print_paper_size_type
       0
       print.printer_Canon_iX7000_series.print_paper_size_unit
       1
       print.printer_Canon_iX7000_series.print_paper_width
       8.50
       print.printer_Canon_iX7000_series.print_reversed
       false
       print.printer_Canon_iX7000_series.print_scaling
       1.00
       print.printer_Canon_iX7000_series.print_shrink_to_fit
       true
       print.printer_Canon_iX7000_series.print_to_file
       false
       print.printer_Canon_iX7000_series.print_unwriteable_margin_bottom
       0
       print.printer_Canon_iX7000_series.print_unwriteable_margin_left
       0
       print.printer_Canon_iX7000_series.print_unwriteable_margin_right
       0
       print.printer_Canon_iX7000_series.print_unwriteable_margin_top
       0
       privacy.cpd.cookies
       false
       privacy.cpd.extensions-sessionmanager
       false
       privacy.cpd.sessions
       false
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.timeSpan
       0
       security.warn_viewing_mixed.show_once
       false
 Graphics
       Adapter Description
       NVIDIA Quadro NVS 295
       Vendor ID
       0x10de
       Device ID
       0x06fd
       Adapter RAM
       256
       Adapter Drivers
       nvd3dum nvwgf2um,nvwgf2um
       Driver Version
       8.17.12.7614
       Driver Date
       9-25-2011
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.1.7601.17789)
       ClearType Parameters
       ClearType parameters not found
       WebGL Renderer
       Google Inc. -- ANGLE (NVIDIA Quadro NVS 295) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
       GPU Accelerated Windows
       1/1 Direct3D 10
       AzureBackend
       direct2d
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

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The 'clear cache' option didn't work, the 'delete Twitter cookies' didn't work BUT 'making a new profile' DID work!

Thank you cor-el very much!

I will now start recovering data from the old profile and try and isolate where the problem originated. If you can offer any clues, before I start, as to what may have been the cause it would be much appreciated.

Ver many thanks again!

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You're welcome

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Cor-el

From feedback you may have seen or received from others experiencing the same problem, can you offer any clues, before I start recovering data, as to what may have been the precise cause? Any comment would be much appreciated.

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A problem with the places.sqlite file could cause such a problem, but it is always hard to tell in advance what works. It can also be prefs saves in prefs.js. It is usually best to only copy the minimum that you need to the new profile and see if it works.

If you have a problem with the places.sqlite file (bookmarks and history) then it is best to restore the bookmarks from a JSON backup in the bookmarkbackups folder.