Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After Installation Thunderbird cannot create any e-mailaccount in Windows 8.1

more options

Dear friends, I have installed Thunderbird on my recently installed Win 8.1 system. TB installes, opens, but then I cannot create anything else but a Newsgroupaccount. The wizard for creating a new, or importing existing e-mailaccounts does not appear at all. The column for Accounts, the list with the Messages shows up, but remains completely blanc not showing anything at all but a Grey field. I've tried copying my Profile folder from my 'old' Linux machine, and the addressbook has been copied allright. But I cannot write any message, as no single e-mailaccount has been created, cannot be created, no matter how i approach this menu. I have de-installed and removed everything, also in registry, and installed again. No changes. Same problem. is it possible that my Win 8.1 sytem might be the culprit?

Sincerely, Rudi

Dear friends, I have installed Thunderbird on my recently installed Win 8.1 system. TB installes, opens, but then I cannot create anything else but a Newsgroupaccount. The wizard for creating a new, or importing existing e-mailaccounts does not appear at all. The column for Accounts, the list with the Messages shows up, but remains completely blanc not showing anything at all but a Grey field. I've tried copying my Profile folder from my 'old' Linux machine, and the addressbook has been copied allright. But I cannot write any message, as no single e-mailaccount has been created, cannot be created, no matter how i approach this menu. I have de-installed and removed everything, also in registry, and installed again. No changes. Same problem. is it possible that my Win 8.1 sytem might be the culprit? Sincerely, Rudi

Rudi_and_naomi moo ko soppali ci

All Replies (1)

more options

Perhaps I should add a screendump of what my Thunderbird 31.2.0 look like. . .