Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Thunderbird can't find my existing e-mailaccount

  • 2 个回答
  • 2 人有此问题
  • 3 次查看
  • 最后回复者为 Bregje

more options

My former hard disk crashed. On the new one (Windows 7) I have downloaded and installed Thunderbird. When trying to use it, I get the screen with the question 'Do you want a new e-mail address?' I have one, so I click the box 'Skip this and use my existing account'. Then I get the screen 'E-mailaccount-set-up'. I fill out Name, E-mail address and Password (which I double checked with my webhoster). Then the problem arises for I get the message: Thunderbird has not been able to find settings for your e-mailaccount.

Can you please help me to get Thunderbird recognise my existing e-mailaccount? Thanks, Bregje

My former hard disk crashed. On the new one (Windows 7) I have downloaded and installed Thunderbird. When trying to use it, I get the screen with the question 'Do you want a new e-mail address?' I have one, so I click the box 'Skip this and use my existing account'. Then I get the screen 'E-mailaccount-set-up'. I fill out Name, E-mail address and Password (which I double checked with my webhoster). Then the problem arises for I get the message: Thunderbird has not been able to find settings for your e-mailaccount. Can you please help me to get Thunderbird recognise my existing e-mailaccount? Thanks, Bregje

被采纳的解决方案

Did you back up the profile for Thunderbird? Without that, you cannot get back the saved information and messages in your account.

定位到答案原位置 👍 0

所有回复 (2)

more options

选择的解决方案

Did you back up the profile for Thunderbird? Without that, you cannot get back the saved information and messages in your account.

more options

Finitarry, thanks a lot for your answer! I did back up the profile for Thunderbird and had restored it in the proper place. Thanks to your answer, I checked the folder and saw that the file registry.dat was missing. After copying this, everything functioned perfectly. Problem solved!