Tabs Crashing on New Laptop
bp-b2807458-921f-40fb-8086-b06fa0201125 11/25/2020, 7:01 AM View bp-db55fcc3-4398-4416-a1a6-86c540201125 11/25/2020, 7:01 AM View bp-9c11b0c1-baa7-4f1c-9afb-2a2800201121 11/20/2020, 4:49 PM
Here is the crash info. Recently, usually when scrolling through sites, my tabs would crash unexpectedly. This is a brand-new laptop that I have had for a little over a week now. Any help would be greatly appreciated.
Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ
Crash Address: 0xffffffffffffffff
தீர்வு தேர்ந்தெடுக்கப்பட்டது
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Make sure all software is up to date.
All Replies (5)
bp-b2807458-921f-40fb-8086-b06fa0201125 Signature: CMemoryManager::CAllocatedResource2D::LockAllocation
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
igdgmm64.dll = Intel HD Graphics Drivers for Windows(R) = Intel Corporation
igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation ++++++++++++++++++++++++++++++++++++++++++++++ bp-db55fcc3-4398-4416-a1a6-86c540201125 bp-9c11b0c1-baa7-4f1c-9afb-2a2800201121
Signature: CHwVertexBufferWriter::AddTriangle
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
System Memory Use Percentage 99
igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation
தீர்வு தேர்ந்தெடுக்கப்பட்டது
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Make sure all software is up to date.
Hey, so I mainly had this issue on the Best Buy website, but i dont know if it is also an issue on other sites. It happened when i would scroll on pages and read reviews. Everything is up to date as far as Windows updates and driver updates go. Firefox is also up to date, so it could be a problem with the site itself! Thank you for the help, I will keep you updated if any more assistance is needed!
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Go to that message, and use the Undo link to its right.
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}