Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Everytime i keep a file to download of high size,it downloads upto half and suddenly it fails to download.! Please fix

  • 3 majibu
  • 2 wana tatizo hili
  • 1 view
  • Last reply by cor-el

HarshShah
HarshShah
more options

I keep high size file to download(mostly videos) and after completing half of the download,it automatically fails to download the file and then it says to retry download.! Please fix

I keep high size file to download(mostly videos) and after completing half of the download,it automatically fails to download the file and then it says to retry download.! Please fix

All Replies (3)

Robert Wright
Robert Wright
more options

It sounds like that your connection is dropping out while attempting to download the file. Does this happen with every larage file you download, or just some of them?

Another thing you could try is to see if the download works in Safe Mode: http://support.mozilla.com/en-US/kb/Safe+Mode

If you continue to experience the same issue in Safe Mode, it could be an issue with your internet connection or Wifi.

the-edmeister
the-edmeister
  • Moderator
more options

You're using Firefox 16, which was released on October 9, 2012. Please update to the latest Firefox 27 version ASAP.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See: