Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The reload tab every 5 minutes isn't working.

more options

When I set the reload tab to every 5 minutes and I go to a webpage the page won't let me scroll down and keeps going back to the top of the page. When I turn it off I can scroll down and it works properly. Why would this be happening. Any help appreciated. Thanks.

When I set the reload tab to every 5 minutes and I go to a webpage the page won't let me scroll down and keeps going back to the top of the page. When I turn it off I can scroll down and it works properly. Why would this be happening. Any help appreciated. Thanks.

All Replies (1)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!