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I cannot log in to my YouTube account?

  • 2 majibu
  • 3 wana tatizo hili
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  • Last reply by lomevin8

lomevin8
lomevin8
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Since I installed Firefox on my PC more than a month ago, I cannot log in to my YouTube account, and cannot watch any videos there. I get an error message, telling me connection to this site (something like that) has failed, you can "retry" it again. Nothing come of it when I retry. This is very frustrating and I'm close to giving up on Firefox as a result. Please help.

Since I installed Firefox on my PC more than a month ago, I cannot log in to my YouTube account, and cannot watch any videos there. I get an error message, telling me connection to this site (something like that) has failed, you can "retry" it again. Nothing come of it when I retry. This is very frustrating and I'm close to giving up on Firefox as a result. Please help.

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Suluhisho teule

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

lomevin8
lomevin8 Mwenye swali
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Thanks much. I began following your instructions, but had only the option remove cookies, not show cookies. I didn't mean too, but I ended up removing all cookies. This solved the problem for me. However, I don't know how much of a mistake it was to remove all cookies.