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I cannot respond to emails (hotmail) when I use Firefox

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  • Last reply by LisaB63

LisaB63
LisaB63
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When I check my hotmail account in Firefox, I can read all the mail just fine. But when I try to respond to an email, I cannot type anything. Just no response from my computer. I can respond to emails fine in Internet Explorer. But I don't really like IE as a browser.

When I check my hotmail account in Firefox, I can read all the mail just fine. But when I try to respond to an email, I cannot type anything. Just no response from my computer. I can respond to emails fine in Internet Explorer. But I don't really like IE as a browser.

Chosen solution

On the page where it explains how to restart Firefox in Safe Mode, there was a NOTE that suggested resetting Firefox to its default settings first before going through a lengthy trouble-shooting process. So I reset it and the problem is solved! Thank you.

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All Replies (2)

Matt_G
Matt_G
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Hi LisaB63,

Have you tried starting Firefox in Safe Mode to see if there is an addon , extension, or hardware acceleration causing the issue?

Please try these steps and let me know if that helps!

LisaB63
LisaB63 Mwenye swali
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Suluhisho teule

On the page where it explains how to restart Firefox in Safe Mode, there was a NOTE that suggested resetting Firefox to its default settings first before going through a lengthy trouble-shooting process. So I reset it and the problem is solved! Thank you.