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I get this error message before Firefox crashes A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can co

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  • Last reply by cor-el

kmy123
kmy123
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Can you help? Thank you for all you do. Kimberly I get this message and then firefox crashes all while I am in google calendar accessing the tasks menu in google calendar through my gmail account

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: resource://firefox-at-gingersoftware-dot-com/api-utils/lib/loader.js -> resource://firefox-at-gingersoftware-dot-com/api-utils/lib/sandbox.js -> resource://firefox-at-gingersoftware-dot-com/api-utils/lib/content/content-proxy.js:776

Can you help? Thank you for all you do. Kimberly I get this message and then firefox crashes all while I am in google calendar accessing the tasks menu in google calendar through my gmail account A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: resource://firefox-at-gingersoftware-dot-com/api-utils/lib/loader.js -> resource://firefox-at-gingersoftware-dot-com/api-utils/lib/sandbox.js -> resource://firefox-at-gingersoftware-dot-com/api-utils/lib/content/content-proxy.js:776

All Replies (2)

dumdidadida
dumdidadida
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Hi,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

If you can't open Firefox then see:

See also:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Try to set the network.http.spdy prefs to false on the about:config page.

  • network.http.spdy.enabled
  • network.http.spdy.enabled.v2
  • network.http.spdy.enabled.v3