Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

from firefox 3.6.16 I can't update to either Firefox 4 or 5.

Philbg
Philbg
more options

When I try to go Version 3.6 to firefox version 4 or 5, I receive this error message: XML Parsing Error: undefined entity Location: jar:file:///C:/Documents%20and%20Settings/Ws_05/Application%20Data/Mozilla/Firefox/Profiles/bhuzffn5.default/extensions/[email protected]/chrome/speedtest.jar!/content/netError.xhtml

Line Number 392, Column 33:
&netOffline.longDesc;
When I try to go Version 3.6 to firefox version 4 or 5, I receive this error message: XML Parsing Error: undefined entity Location: jar:file:///C:/Documents%20and%20Settings/Ws_05/Application%20Data/Mozilla/Firefox/Profiles/bhuzffn5.default/extensions/[email protected]/chrome/speedtest.jar!/content/netError.xhtml Line Number 392, Column 33: <div id="ed_netOffline">&netOffline.longDesc;</div>

All Replies (1)

Chris Ilias
Chris Ilias
  • Moderator
more options

It looks like one of your extensions (speedtest) is not compatible with the latest version. You can start Firefox with add-ons disabled by holding the Shift key while you start Firefox. For more info, see Diagnose Firefox issues using Troubleshoot Mode.

From that point, go to the Add-ons manager and uninstall speedtest. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.