Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My comcast.net homepage will open ok in internet explorer browser but only opens a partial page with Mozilla Firefox. No error messages given it just won't include all the information that usually loads. Any suggestions

  • 2 majibu
  • 5 wana tatizo hili
  • 2 views
  • Last reply by cmullins40

more options

It had been opening fine but then a couple of weeks ago it stopped opening correctly. I contacted Comcast and they said it is a problem with Mozilla as it opens ok on my computer with Internet Explorer. I am not using your latest version as it is not compatible with a couple of my programs.

It had been opening fine but then a couple of weeks ago it stopped opening correctly. I contacted Comcast and they said it is a problem with Mozilla as it opens ok on my computer with Internet Explorer. I am not using your latest version as it is not compatible with a couple of my programs.

All Replies (2)

more options

Clear Firefox's Cache

Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

If needed, delete the site's cookies

Right-click the page, choose View Page Info > Security > "View Cookies"

more options

I tried what you suggested and unfortunately it didn't help. My homepage still won't load correctly. Any other suggestions? Thanks!