I tried to upgrade and now can't open it because it may be damaged or incomplete
I followed a prompt to upgrade and now when I try to open with Firefox I get the following message. You cannot open Firefox because it may be damaged or incomplete. My old Firefox remembers userID's and passwords that I need. How can I retrieve this information?
I followed a prompt to upgrade and now when I try to open with Firefox I get the following message. You cannot open Firefox because it may be damaged or incomplete. My old Firefox remembers userID's and passwords that I need. How can I retrieve this information?
All Replies (1)
- Download a new copy of the Firefox program.
- Firefox 4.0: http://www.mozilla.com/en-US/firefox/all.html
- Firefox 3.6: http://www.mozilla.com/en-US/firefox/all-older.html
- Trash the current Firefox application to do a clean (re-)install
- Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.