Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Suddenly in both ff 3.6 and beta 4 all of my add-ons are gone; they are all listed on the add-on page but they are not on the browser--help!

  • 3 majibu
  • 11 wana tatizo hili
  • 1 view
  • Last reply by cor-el

more options

One day when I opened ff all the add-ons had disappeared. I've uninstalled ff and re-installed. I've installed beta 4. I've uninstalled some of the add-ons and re-installed them...nothing makes a difference. I tried deleting extension configuration files in case they were corrupt (per support page)...no help. I'm using Chrome right now but I want my firefox back, I miss it so! Can anyone help me?

One day when I opened ff all the add-ons had disappeared. I've uninstalled ff and re-installed. I've installed beta 4. I've uninstalled some of the add-ons and re-installed them...nothing makes a difference. I tried deleting extension configuration files in case they were corrupt (per support page)...no help. I'm using Chrome right now but I want my firefox back, I miss it so! Can anyone help me?

Chosen solution

Delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the "Find Updates" button (in Firefox 4: right-click the extension -> "Find Updates") to do a compatibility check.

See also http://kb.mozillazine.org/Corrupt_localstore.rdf

Read this answer in context 👍 3

All Replies (3)

more options

Suluhisho teule

Delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the "Find Updates" button (in Firefox 4: right-click the extension -> "Find Updates") to do a compatibility check.

See also http://kb.mozillazine.org/Corrupt_localstore.rdf

Modified by cor-el

more options

Thank you so much! I am firefoxing once again. I am soooo happy. You are my hero Truly, thank you so much.

more options

You're welcome