Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 3.6 not properly displaying Flash Player files only a grey empty box. No internet tips worked.

  • 2 majibu
  • 32 wana tatizo hili
  • 4 views
  • Last reply by FfRudi

more options

Using FF 3.6 and Windows Vista. Downloaded latest version of Adobe Flashplayer 10.1. Websites show a grey empty box, no content. When right clicking the Flashplayer menu pops up, proving it is a swf flashfile. Adobe Flashplayer not shown in Plugin menu, only Shockwave flashplayer.

Using FF 3.6 and Windows Vista. Downloaded latest version of Adobe Flashplayer 10.1. Websites show a grey empty box, no content. When right clicking the Flashplayer menu pops up, proving it is a swf flashfile. Adobe Flashplayer not shown in Plugin menu, only Shockwave flashplayer.

All Replies (2)

more options

You can try to disable Out-Of-Process-Plugins: http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

You can also try to disable the hardware acceleration in the Flash Player.
Flash "Display settings" window: http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

more options

Many thanks. Disabling the hardware accelerator or out-of-process plug-ins was not the issue. But the article on out-of-process plug-ins mentioned firewall blocking issues, which upon investigation appeared to be the issue. Problem solved.