Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how to stop password request on opening

  • 3 majibu
  • 0 wana tatizo hili
  • 1 view
  • Last reply by cor-el

more options

updated to the new Mozilla. every time i go to open it shows the enter password request. Did not have this issue before. how can i cancel it?

updated to the new Mozilla. every time i go to open it shows the enter password request. Did not have this issue before. how can i cancel it?

All Replies (3)

more options

Is this a prompt to enter the Primary Password ?

Are you using Sync as this is a possible reason to ask for the Primary Password when you start Firefox ?

Using Sync is a possible reason to ask for the Primary Password at startup. This is because the credentials to login to the Sync account are stored in the Password Manager and you need to enter the Primary Password to unlock the passwords and connect/login to the Sync account.

more options

thanks so much for your time on this. trying to figure it out, no luck so far. here is a picture of it....Mozilla automatically opens, but i have to also cancel each time.

more options

Yes, that is a prompt to enter the Primary Password and unlock the usernames and passwords stored in the Password Manager (logins.json in the Firefox profile folder). This can be because you are using Sync as like I wrote above, Sync stores the credentials for the Sync account in logins.json. Another reason can be that you open a page for which you have saved a login.