Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Facebook malfunction on Firefox

  • 5 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by Terry

dmwalker214
dmwalker214
more options

I use a desktop computer with Windows 10 and LastPass password manager. After an automatic update, Facebook opens but there is nothing there....the screen is blank. It will open in Troubleshoot mode. All of my other sites open normally. It is just Facebook...and driving me crazy. See attached image. I cleared history, rebooted, etc. Nothing seems to work.

I use a desktop computer with Windows 10 and LastPass password manager. After an automatic update, Facebook opens but there is nothing there....the screen is blank. It will open in Troubleshoot mode. All of my other sites open normally. It is just Facebook...and driving me crazy. See attached image. I cleared history, rebooted, etc. Nothing seems to work.
Attached screenshots

All Replies (5)

Terry
Terry
more options

Have a look at the link below.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_the-problem-does-not-happen-in-troubleshoot-mode

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

If it works in Troubleshoot Mode and in normal mode with all extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) disabled then try to find which extension is causing the problem by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via one of these:

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit
dmwalker214
dmwalker214 Mwenye swali
more options

I discovered when I disable Bitdefender Anti-tracker, Facebook opens as it should. That said, I would not say that it solved the problem because I was able to use Anti-Tracker without it interfering with Facebook. I want to be able to enable Anti-tracker without it interfering with other programs.

techguy150
techguy150
more options

If you are using Firefox, you might be facing the issue of Facebook not working properly. Here are some reasons behind this problem: Addons and extensions – Check your extensions and themes for compatibility issues. Sometimes, Facebook is not loading properly on Firefox because of third-party extensions

Regards, James

Terry
Terry
more options

You could check with BitDefender. The recent update of Firefox may have affected how BitDefender applies.