Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Notifications of incoming emails duplicated

  • 3 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by johnmcmxl

johnmcmxl
johnmcmxl
more options

I have the latest Thunderbird and the latest Windows 11 available. When I receive a new email I get a notification with a sound. A minute or so later I get another notification and sound for the same email.

I have changed all the options I can find, in both Thunderbird and Windows Settings but still I get two notifications and sounds.

In all other respects, Thunderbird is working as I expect and is fine. I should be most grateful if someone could tell me which very simple change (it's bound to be) will let me have just one notification and sound for each email.

I have the latest Thunderbird and the latest Windows 11 available. When I receive a new email I get a notification with a sound. A minute or so later I get another notification and sound for the same email. I have changed all the options I can find, in both Thunderbird and Windows Settings but still I get two notifications and sounds. In all other respects, Thunderbird is working as I expect and is fine. I should be most grateful if someone could tell me which very simple change (it's bound to be) will let me have just one notification and sound for each email.

All Replies (3)

david
david
  • Top 10 Contributor
more options

My suggestion would be to go to tools>preferences>general and turn sound OFF and then see if it continues. If it does, then the sound is coming from elsewhere.

johnmcmxl
johnmcmxl Mwenye swali
more options

Thanks David. After changing the sound setting I still get two alerts, from the Thunderbird boxes that appear above the tray, either with or without sound (which I need by the way) according to the "Play a sound setting".

I used to get the Windows 11 generated notifications as well, also twice, but managed to suppress those, leaving just the Thunderbird notifications.

johnmcmxl
johnmcmxl Mwenye swali
more options

Following your advice, I made several changes, all the options listed under Preferences, Incoming Mails I think I altered.

Each change takes effect as I expect it would, so they appear to work OK. This includes to use the System Notification instead on the Thunderbird box.

But still I get two notifications for each email.