Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox fails to launch

  • 2 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by James

tom295
tom295
more options

I am setting up new laptop running windows 10. I have installed Firefox browser several times with same result. Once installed Firefox will not launch reliably. If I restart computer, firefox will sometimes launch. Very frustrated, have used Firefox for 10 years on several machines with no issues. I am running Firefox 96.03 on a different laptop with no issues. Can I upload an older version of Firefox on my new laptop or can you help me fix the new version so it will work?

I am setting up new laptop running windows 10. I have installed Firefox browser several times with same result. Once installed Firefox will not launch reliably. If I restart computer, firefox will sometimes launch. Very frustrated, have used Firefox for 10 years on several machines with no issues. I am running Firefox 96.03 on a different laptop with no issues. Can I upload an older version of Firefox on my new laptop or can you help me fix the new version so it will work?

Chosen solution

Do you use Webroot (security software)?

A couple of other users identified Webroot as blocking 64-bit Firefox 97 -- released yesterday -- from running properly:

Read this answer in context 👍 0

All Replies (2)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Suluhisho teule

Do you use Webroot (security software)?

A couple of other users identified Webroot as blocking 64-bit Firefox 97 -- released yesterday -- from running properly:

James
James
  • Top 25 Contributor
  • Moderator
more options

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations