Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Facebook either doesn't load at all, and if it does, will not display photos

  • 4 majibu
  • 2 wana tatizo hili
  • 1 view
  • Last reply by FredMcD

more options

Every other browser is fine. Brave, Chrome, Edge, Opera.

But Firefox - zilch, nothing, blank screen. And when it did load Facebook, 99% of the times no photos showed and there was a text message in the corner of the photo holding area saying things like "may be an image of a boat" or it might say "may be an image of bridge"... etc...

Every other browser is fine. Brave, Chrome, Edge, Opera. But Firefox - zilch, nothing, blank screen. And when it did load Facebook, 99% of the times no photos showed and there was a text message in the corner of the photo holding area saying things like "may be an image of a boat" or it might say "may be an image of bridge"... etc...

All Replies (4)

more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

Still not solved - but....

If I start Incognito mode and sign into Facebook, it works...

more options

That sounds as though the problem is related to cookies and site data. If removing them doesn't help (you can use "Manage data" on the Privacy page of Settings or the padlock icon in the url bar when FB is loaded), try right-clicking a FB entry in history and selecting "Forget About This Site". After doing that, you will have to log in to FB again.

Modified by Terry

more options

Note: Forget also removes the password data.