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Can't get to Paypal to pay for products when using Firefox

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  • Last reply by FredMcD

stephenf99
stephenf99
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For almost a year I haven't been able to make purchases using Firefox browser and paying with Paypal. That little circle in the middle of the screen just keeps spinning without end, and I never get to my Paypal account. I have to copy my order page address to Chrome, or start my purchase over using Chrome, in order to get to Paypal. I am using a Dell XPS 8900 since August 2016, Windows 10 Professional, Intel I7 generation 6 processor, 16GB memory, my ISP is Cox Communications and I have McAfee Total Access - Total Protection. For years, getting to Paypal during my ordering process was no problem, but for more than half a year I haven't been able to get to Paypal using Firefox. I have no problem getting to Paypal using Chrome.

For almost a year I haven't been able to make purchases using Firefox browser and paying with Paypal. That little circle in the middle of the screen just keeps spinning without end, and I never get to my Paypal account. I have to copy my order page address to Chrome, or start my purchase over using Chrome, in order to get to Paypal. I am using a Dell XPS 8900 since August 2016, Windows 10 Professional, Intel I7 generation 6 processor, 16GB memory, my ISP is Cox Communications and I have McAfee Total Access - Total Protection. For years, getting to Paypal during my ordering process was no problem, but for more than half a year I haven't been able to get to Paypal using Firefox. I have no problem getting to Paypal using Chrome.

All Replies (1)

FredMcD
FredMcD
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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


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