Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost emails in Thunderbird

crvale58
crvale58
more options

I lost important starred emails from my Thunderbird account. I can't find them anywhere. I lost the entire month of November. Some other November emails show up in the "all emails" folder but not the ones that were starred. I need help recovering them and I'm not really that computer savvy. HELP!

I lost important starred emails from my Thunderbird account. I can't find them anywhere. I lost the entire month of November. Some other November emails show up in the "all emails" folder but not the ones that were starred. I need help recovering them and I'm not really that computer savvy. HELP!

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If you are using ESET/NOD32 security/AV then probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.