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Why do some PDFs not load?

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  • Last reply by Paul

jstwhln
jstwhln
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When trying to view some PDF documents, it appears that the PDF reader starts, quits and then displays different mesages, depending upon the site: "Cannot display PDF (Image Download cannot be opened)" or "Cannot display PDF (EnvelopePDF.aspx cannot be opened)"

When trying to view some PDF documents, it appears that the PDF reader starts, quits and then displays different mesages, depending upon the site: "Cannot display PDF (Image Download cannot be opened)" or "Cannot display PDF (EnvelopePDF.aspx cannot be opened)"

All Replies (4)

Paul
Paul
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Hi

So that I can look into this further, do you have an example of a link where this happens?

jstwhln
jstwhln Mwenye swali
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Unfortunately, I cannot. So far, I've only observed it when attempting to views PDFs from a secure site, lie the ones you view/download from a financial institution.

jstwhln
jstwhln Mwenye swali
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I'm using version 68.0, which I downloaded from the Google Play store.

Paul
Paul
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Hi

The only thing I can think of is that the .pdf is of a type that Firefox for Android presently does not support (some .pdf files are more complex than just text or graphics). Hopefully this is something that we can support in a future update.