Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't add second email with deactivated primary email

  • 1 jibu
  • 1 ana tatizo hili
  • 5 views
  • Last reply by cor-el

more options

My primary email account has been suspended by the provider, I tried to add a secondary email account to change my primary account. But when I click on add, I get a red box saying "Email returned did you type it right?", but the typed email address is good, and it appears firefox is attempting to send a verify email to my suspended primary email. Is there a way to add a secondary email on a trusted device, so that I can change my primary email on the account?

My primary email account has been suspended by the provider, I tried to add a secondary email account to change my primary account. But when I click on add, I get a red box saying "Email returned did you type it right?", but the typed email address is good, and it appears firefox is attempting to send a verify email to my suspended primary email. Is there a way to add a secondary email on a trusted device, so that I can change my primary email on the account?
Attached screenshots

All Replies (1)

more options

If you no longer have access to that email account then your only option is to create a new account with the email address that you wanted to add as the secondary email.