Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Running Version 62.0.3. It locks up Windows 10 Laptop

  • 3 majibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by WestEnd

clbish
clbish
more options

I am running version 62.0.3 on a windows 10 laptop. It locks up and I must use Task Manger to end the program. Doesn't matter which website. Any suggestions on a fix?

I am running version 62.0.3 on a windows 10 laptop. It locks up and I must use Task Manger to end the program. Doesn't matter which website. Any suggestions on a fix?

All Replies (3)

FredMcD
FredMcD
more options

Does the browser lock up when you start it, or when you are using it?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

clbish
clbish Mwenye swali
more options

It starts fine and locks up while using.

WestEnd
WestEnd
more options

clbish said

It starts fine and locks up while using.

That sounds like your FF Browser has gone bad or corrupted somehow causing software issues. What could be done is uninstall FF completely and deleting the Mozilla folder-but before this backup your bookmarks if any so you can import them back. And then reinstall FF from clean install and see if the problem doesn't persist.