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'Error message: Look out! Virus Safe has blocked this site'- please help

  • 5 majibu
  • 1 ana tatizo hili
  • 3 views
  • Last reply by FredMcD

emilyhart
emilyhart
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I am getting this message on my MacBook when trying to access a new web page. I contacted virgin media and they say they cannot help. Apple also said that I needed to contact firefox. I can do searches in safari successfully it is only through firefox.


\\\\\

Look out! Virus Safe has blocked this site

We think that this site contains things that could be harmful for you or your computer, so it’s been blocked in line with this accounts’s Web Safe settings.

It might contain viruses, be used for phishing, or be a fraudulent site out to scam you. Sign in to My Virgin Media to change your Web Safe settings

Don’t think this page should be blocked? Let us know.

To find out more about how to get the best from the web for you and your family, visit internetmatters.org.

I am getting this message on my MacBook when trying to access a new web page. I contacted virgin media and they say they cannot help. Apple also said that I needed to contact firefox. I can do searches in safari successfully it is only through firefox. \\\\\ Look out! Virus Safe has blocked this site We think that this site contains things that could be harmful for you or your computer, so it’s been blocked in line with this accounts’s Web Safe settings. It might contain viruses, be used for phishing, or be a fraudulent site out to scam you. Sign in to My Virgin Media to change your Web Safe settings Don’t think this page should be blocked? Let us know. To find out more about how to get the best from the web for you and your family, visit internetmatters.org.

All Replies (5)

FredMcD
FredMcD
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emilyhart said

Look out! Virus Safe has blocked this site

I can't find anything about "Virus Safe." Is this something you installed?

The website you are trying to connect to, Please provide public link(s) (no password) that we can check out. No Personal Information Please !

Happy112
Happy112
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If you use Virgin Media Web Safe the following sites are supposed to be blocked :

Websites with viruses and sites with malicious or unsuitable content (including : pornography, hate, crime, drugs, violence, hacking, self-harm and suicide)

You could always change the settings

Modified by Happy112

emilyhart
emilyhart Mwenye swali
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Thank you for your reply. The problem is any site I search for is being blocked. Including sites that are safe like the BBC or government websites.

Happy112
Happy112
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emilyhart said

Thank you for your reply. The problem is any site I search for is being blocked. Including sites that are safe like the BBC or government websites.

Thank you for the additional information.

Just to make sure : this is Virgin Media (Virus Safe) doing the blocking, and yet they say they can't help you - even though they say to let them know if you think that the sites they are blocking shouldn't be blocked  ?

Have you tried changing the settings, like I suggested  ?

(Virgin Media also suggests to change the settings ..... )

If changing the settings doesn't make a difference and Virgin Media is unwilling to cooperate, maybe it's time to say "Goodbye'" to VM  ?

FredMcD
FredMcD
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I agree with Happy.