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Firefox suddenly won't let me access AOL; it's the worst!

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  • Last reply by FredMcD

AuntieC.
AuntieC.
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Firefox suddenly won't let me access my AOL account, but keeps redirecting me to sign in, over and over again.

Firefox also doesn't give any indication when updates are in the process of being downloaded, but just stops working until I finally figure out that I probably need to restart my computer. After I go through a restart, THAT's when Firefox finally informs me that my updates are being installed. Well, thanks... Nice to know. It is the WORST, and today's inability to access my AOL account -- when I can through every other browser is pretty much the last straw. Get it together, Firefox! You used to be a decent browser...

Firefox suddenly won't let me access my AOL account, but keeps redirecting me to sign in, over and over again. Firefox also doesn't give any indication when updates are in the process of being downloaded, but just stops working until I finally figure out that I probably need to restart my computer. After I go through a restart, THAT's when Firefox finally informs me that my updates are being installed. Well, thanks... Nice to know. It is the WORST, and today's inability to access my AOL account -- when I can through every other browser is pretty much the last straw. Get it together, Firefox! You used to be a decent browser...

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}