Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Strange crash while downloading DWG attachments

  • 5 majibu
  • 1 ana tatizo hili
  • 2 views
  • Last reply by Monogenes

Monogenes
Monogenes
more options

Windows 7 Pro SP1, 4G RAM, 64b, Core i5 Intel HD Graphics Thunderbird 52.6.0 (32b)

An email arrived containing 3 DWG (AutoCAD) files. All three only total 707KB. So, not large files. Right-click single attachment (258KB) choose Save As... Save Attachment window opens. No problem at this point. BUT, not in the directory I want to save. So... Change to the appropriate directory and... crash! CrashID 8c31a042-7f95-49f4-a692-baecb0180201 EXCEPTION_ACCESS_VIOLATION_READ re-creatable. no idea what to do with this. Anyone with even close to a similar experience?

I should probably add I have tested this with other file types: xlsx, docx, etc. Does not produce the same problem. Only seems to happen with dwg files.

Windows 7 Pro SP1, 4G RAM, 64b, Core i5 Intel HD Graphics Thunderbird 52.6.0 (32b) An email arrived containing 3 DWG (AutoCAD) files. All three only total 707KB. So, not large files. Right-click single attachment (258KB) choose Save As... Save Attachment window opens. No problem at this point. BUT, not in the directory I want to save. So... Change to the appropriate directory and... crash! CrashID 8c31a042-7f95-49f4-a692-baecb0180201 EXCEPTION_ACCESS_VIOLATION_READ re-creatable. no idea what to do with this. Anyone with even close to a similar experience? I should probably add I have tested this with other file types: xlsx, docx, etc. Does not produce the same problem. Only seems to happen with dwg files.

Modified by Monogenes

Chosen solution

The report for your original crash indicates a problem with acsigncore16.dll, for AutoCad digital-signature validation. See if you can follow the instructions to disable it.

Read this answer in context 👍 1

All Replies (5)

Monogenes
Monogenes Mwenye swali
more options

aaaaa

Modified by Monogenes

sfhowes
sfhowes
  • Top 10 Contributor
more options

Tools/Options/Attachments/Incoming: if there is an entry for dwg content type, Delete Action from the drop-down menu, OK, restart TB, and see if you still get the crash.

Also, check if you have an antivirus scanning attachments, i.e. email folders.

Monogenes
Monogenes Mwenye swali
more options

I have disabled antivirus and checked the suggested location in Options. There is nothing listed in either Incoming or Outgoing.

Same problem occurs. new CrashID bp-868d160f-6ea6-4dcf-a5e4-279580180201

sfhowes
sfhowes
  • Top 10 Contributor
more options

Suluhisho teule

The report for your original crash indicates a problem with acsigncore16.dll, for AutoCad digital-signature validation. See if you can follow the instructions to disable it.

Monogenes
Monogenes Mwenye swali
more options

Yes!! That appears to be it. I read through the link and it mentioned renaming acsignicon.dll to AcSignIcon.dll. That was already the current naming convention but then it mentioned starting AcSignOpt.exe and unchecking the "Validate Digital Signatures" box. So I did.

The problem appears to be solved! I have tested with numerous emails containing dwg files and no crashing.

Thank you so much! And thank you for the rapid response!