Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to get a new instalation of thunderbird to use the existing profile

  • 3 majibu
  • 1 ana tatizo hili
  • 2 views
  • Last reply by Zenos

Outback246
Outback246
more options

Hello guys - I had to reset a W10 system, All the files are still there, including the profile. I re-installed thunderbird and ran the thunderbird.exe -p application to point it at the profile. Thunderbird loads without a profile and requires an email account to be set up. How do I get the existing profile to load? Hope someone can help. Regards Peter

Hello guys - I had to reset a W10 system, All the files are still there, including the profile. I re-installed thunderbird and ran the thunderbird.exe -p application to point it at the profile. Thunderbird loads without a profile and requires an email account to be set up. How do I get the existing profile to load? Hope someone can help. Regards Peter

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options
I re-installed thunderbird and ran the thunderbird.exe -p application to point it at the profile.

Please provide more details about what you did, including full path to your profile and profile folder names.

Also please post the contents of your profiles.ini file.

Outback246
Outback246 Mwenye swali
more options

Hi chris1 Thanks for responding Black screen problem with W10, Reset the system, re-installed thunderbird, ran the -p app to let thunderbird locate the profile, started thunderbird, no profile loaded, just the option to establish a new email account.

profile.ini [General] StartWithLastProfile=1

[Profile0] Name=default IsRelative=1 Path=Profiles/w4tzc12n.default

The profile is in c:/thunderbird/

I have established an email account, which allows me to now set the profile path from the tools.account settings menu - However, I am getting a long list of folders that are not the ones I expected - json etc.

Thanks for your help Peter

Zenos
Zenos
more options

"The profile is in c:/thunderbird/"

That is probably where you go wrong. Thunderbird looks for profiles.ini in %APPDATA%, or specifically,

C:\Users\<your user account>\AppData\Roaming\Thunderbird

I don't understand what has happened. If you have indeed used the -p command line switch, it should have built a new profiles.ini in the correct location, pointing to the abnormal c:\thunderbird location.

The profiles.ini you have shown us doesn't refer to this location, so it either isn't the right profiles.ini or the set-up procedure hasn't been correctly followed through.