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New release: Unable to respond to or compose CenturyLink emails using the basic (HTML) format, but can using Chrome (Windows 7).

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  • Last reply by Shadow110

Hominin
Hominin
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Starting with new Firefox release: Can view, but unable to respond to, or compose CenturyLink emails using the basic (HTML) format. Email is fully functional using Chrome. (Latest release of Windows 7.) Thanks for any help you can provide.

Starting with new Firefox release: Can view, but unable to respond to, or compose CenturyLink emails using the basic (HTML) format. Email is fully functional using Chrome. (Latest release of Windows 7.) Thanks for any help you can provide.

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Shadow110
Shadow110
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Please update to 57.0.2 https://support.mozilla.org/en-US/kb/update-firefox-latest-version

If issue still persists : Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.