Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox browser version 57.0.1 (64 bit)

  • 1 jibu
  • 1 ana tatizo hili
  • 2 views
  • Last reply by Shadow110

more options

System 10 version 1703 64 bit --- browser version 57.0.1 (64 bit) Pages load slow, very erratic operation as if the browser is constantly buffering (stars and stops). Freezes for many minutes and then will continue and then freezes again. Must uninstall browser it is not useable.

System 10 version 1703 64 bit --- browser version 57.0.1 (64 bit) Pages load slow, very erratic operation as if the browser is constantly buffering (stars and stops). Freezes for many minutes and then will continue and then freezes again. Must uninstall browser it is not useable.

All Replies (1)

more options

Video Card Drivers : Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) driverDate: 3-11-2013 They have been replaced by Microsoft to use their own. Microsoft can and will change your Hardware Drivers to their own.

Is very old regardless of who's drivers. At end of life 5yrs usage for system.

This is the best way to uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0.1 with a Full Version Installer https://www.mozilla.org/firefox/all/

or

Going back : unfortunately 56.0.2 and below is no longer safe to use for every day use do to secuity issues, but 52.5.0 ESR is. It will continue to get security updates until May 2018, and you can download and install it from this page: https://www.mozilla.org/en-US/firefox/organizations/all/ Note : Legacy Extensions will be deleted or removed in any version update after May 2018.

You should make a backup of your Profile before going back and just because: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Please let us know if this solved your issue or if need further assistance.