Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I stop Thunderbird from freezing when I try to open a file attached to an email.

LaurieBasketballer
LaurieBasketballer
more options

When I open an attached file from an email I've received, the Thunderbird program becomes non responsive and I have to shut down the computer to restart Thunderbird to get it to work again. I'm running Windows 7.

When I open an attached file from an email I've received, the Thunderbird program becomes non responsive and I have to shut down the computer to restart Thunderbird to get it to work again. I'm running Windows 7.

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 - XP https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?