Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Email doesn't work on another wifi

  • 4 majibu
  • 1 ana tatizo hili
  • 2 views
  • Last reply by sfhowes

mwrr
mwrr
more options

I don't know if this is a Thunderbird issue or not, but I use Thunderbird for email so here goes.

- At home I connect my Acer notebook to the internet via wifi, no problem. Today I took the notebook to a library and connected to their wifi. The web worked fine in the browser, but email in Thunderbird didn't.

- When trying to receive email (Get Messages), each connection (I have several email addresses) took a VERY long time and did not receive any emails. I know there were several available because they came in on my phone and also when I got back home they all came in.

- When trying to send an email it timed out before sending.

Any ideas?

I don't know if this is a Thunderbird issue or not, but I use Thunderbird for email so here goes. - At home I connect my Acer notebook to the internet via wifi, no problem. Today I took the notebook to a library and connected to their wifi. The web worked fine in the browser, but email in Thunderbird didn't. - When trying to receive email (Get Messages), each connection (I have several email addresses) took a VERY long time and did not receive any emails. I know there were several available because they came in on my phone and also when I got back home they all came in. - When trying to send an email it timed out before sending. Any ideas?

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

If you have non-secure settings in TB that work when you connect to your home network, they probably won't work when you're on a different network. Open Help/Troubleshooting Information, click Copy text to clipboard, and paste it in a reply here (omit everything after the Mail and News Accounts section).

The easiest solution will be to use secure settings, if your mail provider supports them.

mwrr
mwrr Mwenye swali
more options

Name: Thunderbird 

   Version: 52.3.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.3.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20170815040357
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) mail.mruthven.com:110, plain, passwordCleartext
     OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, true
     OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, false

   account3:
     INCOMING: account3, , (pop3) secure157.sgcpanel.com:995, SSL, passwordCleartext
     OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) secure157.sgcpanel.com:995, SSL, passwordCleartext
     OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (pop3) gator4140.hostgator.com:995, SSL, passwordCleartext
     OUTGOING: , gator4140.hostgator.com:465, SSL, passwordCleartext, true

   account14:
     INCOMING: account14, , (pop3) mail.mruthvenlaw.com:110, plain, passwordCleartext
     OUTGOING: , mail.mruthvenlaw.com:2525, plain, passwordCleartext, true

   account15:
     INCOMING: account15, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true

   account16:
     INCOMING: account16, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true

   account17:
     INCOMING: account17, , (pop3) secure157.sgcpanel.com:995, SSL, passwordCleartext
     OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 5.4.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Mail Merge, 4.9.1, true, [email protected]
   ToneQuilla, 1.1.1, true, [email protected]

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.3.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.dxva: 3
     gfx.crash-guard.glcontext.appVersion: 45.1.0
     gfx.crash-guard.glcontext.deviceID: 0x0e22
     gfx.crash-guard.glcontext.driverVersion: 10.18.13.6822
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 6561c28f-30b3-4912-92e6-a88833eeca4
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1505703204
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     print.printer_Brother_HL-5340D_(Copy_2).print_bgcolor: false
     print.printer_Brother_HL-5340D_(Copy_2).print_bgimages: false
     print.printer_Brother_HL-5340D_(Copy_2).print_colorspace:
     print.printer_Brother_HL-5340D_(Copy_2).print_command:
     print.printer_Brother_HL-5340D_(Copy_2).print_downloadfonts: false
     print.printer_Brother_HL-5340D_(Copy_2).print_duplex: 1515870810
     print.printer_Brother_HL-5340D_(Copy_2).print_edge_bottom: 0
     print.printer_Brother_HL-5340D_(Copy_2).print_edge_left: 0
     print.printer_Brother_HL-5340D_(Copy_2).print_edge_right: 0
     print.printer_Brother_HL-5340D_(Copy_2).print_edge_top: 0
     print.printer_Brother_HL-5340D_(Copy_2).print_evenpages: true
     print.printer_Brother_HL-5340D_(Copy_2).print_footercenter:
     print.printer_Brother_HL-5340D_(Copy_2).print_footerleft: &PT
     print.printer_Brother_HL-5340D_(Copy_2).print_footerright: &D
     print.printer_Brother_HL-5340D_(Copy_2).print_headercenter:
     print.printer_Brother_HL-5340D_(Copy_2).print_headerleft: &T
     print.printer_Brother_HL-5340D_(Copy_2).print_headerright: &U
     print.printer_Brother_HL-5340D_(Copy_2).print_in_color: true
     print.printer_Brother_HL-5340D_(Copy_2).print_margin_bottom: 0.5
     print.printer_Brother_HL-5340D_(Copy_2).print_margin_left: 0.5
     print.printer_Brother_HL-5340D_(Copy_2).print_margin_right: 0.5
     print.printer_Brother_HL-5340D_(Copy_2).print_margin_top: 0.5
     print.printer_Brother_HL-5340D_(Copy_2).print_oddpages: true
     print.printer_Brother_HL-5340D_(Copy_2).print_orientation: 0
     print.printer_Brother_HL-5340D_(Copy_2).print_page_delay: 50
     print.printer_Brother_HL-5340D_(Copy_2).print_paper_data: 1
     print.printer_Brother_HL-5340D_(Copy_2).print_paper_height: 11.00
     print.printer_Brother_HL-5340D_(Copy_2).print_paper_name:
     print.printer_Brother_HL-5340D_(Copy_2).print_paper_size_type: 0
     print.printer_Brother_HL-5340D_(Copy_2).print_paper_size_unit: 0
     print.printer_Brother_HL-5340D_(Copy_2).print_paper_width: 8.50
     print.printer_Brother_HL-5340D_(Copy_2).print_plex_name:
     print.printer_Brother_HL-5340D_(Copy_2).print_resolution: 1515870810
     print.printer_Brother_HL-5340D_(Copy_2).print_resolution_name:
     print.printer_Brother_HL-5340D_(Copy_2).print_reversed: false
     print.printer_Brother_HL-5340D_(Copy_2).print_scaling: 1.00
     print.printer_Brother_HL-5340D_(Copy_2).print_shrink_to_fit: true
     print.printer_Brother_HL-5340D_(Copy_2).print_to_file: false
     print.printer_Brother_HL-5340D_(Copy_2).print_unwriteable_margin_bottom: 0
     print.printer_Brother_HL-5340D_(Copy_2).print_unwriteable_margin_left: 0
     print.printer_Brother_HL-5340D_(Copy_2).print_unwriteable_margin_right: 0
     print.printer_Brother_HL-5340D_(Copy_2).print_unwriteable_margin_top: 0
     print.printer_Brother_HL-5340D_series.print_bgcolor: false
     print.printer_Brother_HL-5340D_series.print_bgimages: false
     print.printer_Brother_HL-5340D_series.print_command:
     print.printer_Brother_HL-5340D_series.print_downloadfonts: false
     print.printer_Brother_HL-5340D_series.print_edge_bottom: 0
     print.printer_Brother_HL-5340D_series.print_edge_left: 0
     print.printer_Brother_HL-5340D_series.print_edge_right: 0
     print.printer_Brother_HL-5340D_series.print_edge_top: 0
     print.printer_Brother_HL-5340D_series.print_evenpages: true
     print.printer_Brother_HL-5340D_series.print_footercenter:
     print.printer_Brother_HL-5340D_series.print_footerleft: &PT
     print.printer_Brother_HL-5340D_series.print_footerright: &D
     print.printer_Brother_HL-5340D_series.print_headercenter:
     print.printer_Brother_HL-5340D_series.print_headerleft: &T
     print.printer_Brother_HL-5340D_series.print_headerright: &U
     print.printer_Brother_HL-5340D_series.print_in_color: true
     print.printer_Brother_HL-5340D_series.print_margin_bottom: 0.5
     print.printer_Brother_HL-5340D_series.print_margin_left: 0.5
     print.printer_Brother_HL-5340D_series.print_margin_right: 0.5
     print.printer_Brother_HL-5340D_series.print_margin_top: 0.5
     print.printer_Brother_HL-5340D_series.print_oddpages: true
     print.printer_Brother_HL-5340D_series.print_orientation: 0
     print.printer_Brother_HL-5340D_series.print_pagedelay: 500
     print.printer_Brother_HL-5340D_series.print_paper_data: 1
smorele
smorele
more options

well I think it's not an issue related to Thunderbird but the library. Maybe the wifi as blocked or restricted usage of some ports used to send email (110 or 995 for POP, 143 and 993 for IMAP, etc.) Can you confirm you can use thunderbird with other network ? (except home)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Except for accounts 2 and 14, I don't see why you wouldn't be able to send and receive on the library network. Although, I wonder why you use POP settings when the accounts are accessed by a computer(s) and a phone; IMAP would synchronize the mail across all devices.