Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I keep getting the 'crash' message every time I open a new browser

  • 3 majibu
  • 2 wana tatizo hili
  • 8 views
  • Last reply by FredMcD

Greenradagast
Greenradagast
more options

Every time I open Firefox, I get the "Well, this is embarrassing" message like Firefox crashed. But it's not crashing. I close the browser as per normal. This happens almost every time I open a new browser. Everything else works fine. This has just recently started.

Every time I open Firefox, I get the "Well, this is embarrassing" message like Firefox crashed. But it's not crashing. I close the browser as per normal. This happens almost every time I open a new browser. Everything else works fine. This has just recently started.

All Replies (3)

FredMcD
FredMcD
more options

You are using a beta Firefox.

Dah-Your-tab-just-crashed https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Greenradagast
Greenradagast Mwenye swali
more options

Submitted Crash Reports Report ID Date Submitted bp-88198e31-cfa4-4815-ba78-0e0d60170910 10-Sep-17 8:52 PM bp-36f12fd2-23b1-4fc5-974c-13d960170826 26-Aug-17 7:33 PM bp-53beeb77-2952-4102-b272-729090170826 26-Aug-17 6:03 PM bp-02e5caba-5a72-47f0-811c-2b9c80170824 24-Aug-17 10:29 PM bp-bbc0c116-2ab9-4a01-95d9-d3c9b0170823 23-Aug-17 7:01 PM bp-d111710e-f42a-4291-a131-e37730170812 12-Aug-17 10:12 PM bp-3da61e94-c1f7-42c5-9ec9-8cb0b0170812 12-Aug-17 10:12 PM bp-be11adcd-42f7-4d90-9335-5002e0170730 30-Jul-17 7:16 PM bp-74c9afaf-4a6f-4caf-95b7-f68e30170625 25-Jun-17 11:12 AM bp-b4ef3f7e-0273-4486-938a-f372a0170624 24-Jun-17 3:50 PM bp-31264dc7-1ca2-43ca-9373-387ea2170119 19-Jan-17 11:59 AM

FredMcD
FredMcD
more options

Product Firefox Release Channel beta Version 56.0b10 Build ID 20170907194642 OS Windows 10 OS Version 10.0.15063

bp-88198e31-cfa4-4815-ba78-0e0d60170910 bp-53beeb77-2952-4102-b272-729090170826 bp-02e5caba-5a72-47f0-811c-2b9c80170824

Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 15 related bug reports.

mbae64.dll = Malwarebytes Anti-Exploit

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 +++++++++++++++++++++++++++++++++++++++++++ bp-36f12fd2-23b1-4fc5-974c-13d960170826 Signature: MsgWaitForMultipleObjects | F_1152915508

mbae.dll = Malwarebytes Anti-Exploit

This is for Sumo's Related Bugs 1323480 NEW --- Crash in MsgWaitForMultipleObjects | F_1152915508

There have been problems since Malwarebytes was updated. Check for new updates. If the problem remains, disable it.