Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Critical upate not verified what to do

  • 2 majibu
  • 2 wana tatizo hili
  • 9 views
  • Last reply by James

wydiva
wydiva
more options

A full page opened up while I was on Firefox saying Critical update download. I saved it but when I went to open it to download another box opened stating this download was not verified and publisher not not known. So I was afraid to use it. How can I tell if this is truly Foxfire. It is also an executive file.

A full page opened up while I was on Firefox saying Critical update download. I saved it but when I went to open it to download another box opened stating this download was not verified and publisher not not known. So I was afraid to use it. How can I tell if this is truly Foxfire. It is also an executive file.

Chosen solution

Not from Mozilla, the developer of Firefox. Firefox updates aren't delivered in that manner.

See this support article for further information about that type of scam. https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

Read this answer in context 👍 6

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Suluhisho teule

Not from Mozilla, the developer of Firefox. Firefox updates aren't delivered in that manner.

See this support article for further information about that type of scam. https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

James
James
  • Top 25 Contributor
  • Moderator
more options

wydiva said

How can I tell if this is truly Foxfire. It is also an executive file.

Firefox rather does updates internally. Was the file a firefox-patch.js or a .exe