Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

will not open write window - will work in safe mode but not in normal use

mikeamaurer
mikeamaurer
more options

It started yesterday - no changes to the computer at all. Running windows 10 64 bit. When I tried to write an email the write window wouldn't open. It is shown on the task bar but nothing will make it appear. I reinstalled Thunderbird after doing a registry edit to remove all references to Thunderbird and Mozilla but still the same. I then disabled all addons - still no luck. When I run it in safe mode it works fine.

It is Thunderbird's safe mode

It started yesterday - no changes to the computer at all. Running windows 10 64 bit. When I tried to write an email the write window wouldn't open. It is shown on the task bar but nothing will make it appear. I reinstalled Thunderbird after doing a registry edit to remove all references to Thunderbird and Mozilla but still the same. I then disabled all addons - still no luck. When I run it in safe mode it works fine. It is Thunderbird's safe mode

Modified by mikeamaurer

Chosen solution

thanks fr the clue. I tried to edit everything out of registry and reinstall but same result as soon as I copied my profile from the backup. I then copied just the mail file from the backed up profile, reinstalled a clean version of Thunderbird and then copied the mail file into the newly created profile. It now works - obviously the problem was in the backed-up profile. Your hint about the screwed up addon removal was the key.

mike

Read this answer in context 👍 0

All Replies (8)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Safe mode... is that Thunderbird safe mode or Windows safe mode?

mikeamaurer
mikeamaurer Mwenye swali
more options

Thunderbird's safe mode

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

TB Safe Mode temporarilly disables more than just the addon extensions. See info: http://kb.mozillazine.org/Safe_mode

Are you using the default thunderbird theme or one you downloaded ?

Are you using Hardware acceleration ? To switch it off: 'Menu icon' > 'Options' > 'Options' > 'Advanced' > 'General' tab or via Menu Bar : 'Tools' > 'Options' > 'Advanced' > 'General' tab uncheck 'Use hardware aceleration when available' click on OK.

Confirm you are using default theme and hardware aceleration is switched off.

mikeamaurer
mikeamaurer Mwenye swali
more options

yes I am using the default theme and hardware acceleration is switched off. I removed all addons and extensions but problem is still there.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

While I have my doubts about this providing relevant information in this case, there is certainly a conundrum here. Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
mikeamaurer
mikeamaurer Mwenye swali
more options

Application Basics 

   Name: Thunderbird
   Version: 45.1.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.1.1
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160526140950
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) post.kos.net:110, plain, passwordCleartext
     OUTGOING: , relay1.kos.net:25, plain, none, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-cc6ef10c-4c20-4a78-9da2-00ba62150215 (2015-02-15)

 Extensions

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1466911194
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.background_color: #FFFFCC
     browser.zoom.full: true
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.1.1
     font.default.x-user-def: serif
     font.internaluseonly.changed: false
     font.language.group: x-user-def
     font.minimum-size.x-unicode: 20
     font.minimum-size.x-user-def: 16
     font.minimum-size.x-western: 18
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-user-def: Times New Roman
     font.name.monospace.x-western: Arial
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Times New Roman
     font.name.sans-serif.x-user-def: Times New Roman
     font.name.sans-serif.x-western: Times New Roman
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-user-def: Times New Roman
     font.name.serif.x-western: Trebuchet MS
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 26
     font.size.fixed.x-user-def: 16
     font.size.fixed.x-western: 18
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-user-def: 16
     font.size.variable.x-western: 18
     gfx.direct2d.disabled: false
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1267811074
     mailnews.database.global.datastore.id: 849add72-b076-453e-8d03-1ef9089df39
     network.cookie.cookieBehavior: 1
     network.cookie.lifetimePolicy: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1332157011
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 138981212
     plugin.disable_full_page_plugin_for_types: application/pdf
     plugin.importedState: true
     plugin.state.npdeployjava: 0
     plugin.state.npwacomtabletplugin: 0
     print.print_printer: Brother DCP-7020 Printer
     print.printer_Brother_DCP-7020_Printer.print_bgcolor: false
     print.printer_Brother_DCP-7020_Printer.print_bgimages: false
     print.printer_Brother_DCP-7020_Printer.print_command:
     print.printer_Brother_DCP-7020_Printer.print_downloadfonts: true
     print.printer_Brother_DCP-7020_Printer.print_edge_bottom: 0
     print.printer_Brother_DCP-7020_Printer.print_edge_left: 0
     print.printer_Brother_DCP-7020_Printer.print_edge_right: 0
     print.printer_Brother_DCP-7020_Printer.print_edge_top: 0
     print.printer_Brother_DCP-7020_Printer.print_evenpages: true
     print.printer_Brother_DCP-7020_Printer.print_footercenter:
     print.printer_Brother_DCP-7020_Printer.print_footerleft: &PT
     print.printer_Brother_DCP-7020_Printer.print_footerright: &D
     print.printer_Brother_DCP-7020_Printer.print_headercenter:
     print.printer_Brother_DCP-7020_Printer.print_headerleft: &T
     print.printer_Brother_DCP-7020_Printer.print_headerright: &U
     print.printer_Brother_DCP-7020_Printer.print_in_color: true
     print.printer_Brother_DCP-7020_Printer.print_margin_bottom: 0.5
     print.printer_Brother_DCP-7020_Printer.print_margin_left: 0.5
     print.printer_Brother_DCP-7020_Printer.print_margin_right: 0.5
     print.printer_Brother_DCP-7020_Printer.print_margin_top: 0.5
     print.printer_Brother_DCP-7020_Printer.print_oddpages: true
     print.printer_Brother_DCP-7020_Printer.print_orientation: 0
     print.printer_Brother_DCP-7020_Printer.print_pagedelay: 500
     print.printer_Brother_DCP-7020_Printer.print_paper_data: 1
     print.printer_Brother_DCP-7020_Printer.print_paper_height: 11.00
     print.printer_Brother_DCP-7020_Printer.print_paper_size: 106834556
     print.printer_Brother_DCP-7020_Printer.print_paper_size_type: 0
     print.printer_Brother_DCP-7020_Printer.print_paper_size_unit: 0
     print.printer_Brother_DCP-7020_Printer.print_paper_width: 8.50
     print.printer_Brother_DCP-7020_Printer.print_reversed: false
     print.printer_Brother_DCP-7020_Printer.print_scaling: 1.00
     print.printer_Brother_DCP-7020_Printer.print_shrink_to_fit: true
     print.printer_Brother_DCP-7020_Printer.print_to_file: false
     print.printer_Brother_DCP-7020_Printer.print_unwriteable_margin_bottom: 0
     print.printer_Brother_DCP-7020_Printer.print_unwriteable_margin_left: 0
     print.printer_Brother_DCP-7020_Printer.print_unwriteable_margin_right: 0
     print.printer_Brother_DCP-7020_Printer.print_unwriteable_margin_top: 0
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_bgcolor: false
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_bgimages: false
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_evenpages: true
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_footercenter:
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_footerleft: &PT
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_footerright: &D
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_headercenter:
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_headerleft: &T
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_headerright: &U
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_in_color: true
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_margin_bottom: 0.5
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_margin_left: 0.5
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_margin_right: 0.5
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_margin_top: 0.5
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_oddpages: true
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_orientation: 1
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_reversed: false
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_scaling: 1.00
     print.printer_Brother_DCP-7020_USB_Printer_(Copy_1).print_shrink_to_fit: true
     print.printer_Brother_DCP-7020_USB_Printer.print_bgcolor: false
     print.printer_Brother_DCP-7020_USB_Printer.print_bgimages: false
     print.printer_Brother_DCP-7020_USB_Printer.print_colorspace:
     print.printer_Brother_DCP-7020_USB_Printer.print_command:
     print.printer_Brother_DCP-7020_USB_Printer.print_downloadfonts: false
     print.printer_Brother_DCP-7020_USB_Printer.print_duplex: 1717986918
     print.printer_Brother_DCP-7020_USB_Printer.print_edge_bottom: 0
     print.printer_Brother_DCP-7020_USB_Printer.print_edge_left: 0
     print.printer_Brother_DCP-7020_USB_Printer.print_edge_right: 0
     print.printer_Brother_DCP-7020_USB_Printer.print_edge_top: 0
     print.printer_Brother_DCP-7020_USB_Printer.print_evenpages: true
     print.printer_Brother_DCP-7020_USB_Printer.print_footercenter:
     print.printer_Brother_DCP-7020_USB_Printer.print_footerleft: &PT
     print.printer_Brother_DCP-7020_USB_Printer.print_footerright: &D
     print.printer_Brother_DCP-7020_USB_Printer.print_headercenter:
     print.printer_Brother_DCP-7020_USB_Printer.print_headerleft: &T
     print.printer_Brother_DCP-7020_USB_Printer.print_headerright: &U
     print.printer_Brother_DCP-7020_USB_Printer.print_in_color: true
     print.printer_Brother_DCP-7020_USB_Printer.print_margin_bottom: 0.5
     print.printer_Brother_DCP-7020_USB_Printer.print_margin_left: 0.5
     print.printer_Brother_DCP-7020_USB_Printer.print_margin_right: 0.5
     print.printer_Brother_DCP-7020_USB_Printer.print_margin_top: 0.5
     print.printer_Brother_DCP-7020_USB_Printer.print_oddpages: true
     print.printer_Brother_DCP-7020_USB_Printer.print_ori
Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

I came across this before, but it was an addon on that occasion.

This almost sounds like maybe an addon was causing the issue, but despite removing the addon, some part may not have been fully removed and is still causing an issue.

For each addon extension, did you disable first and then remove? What addon extensions did you have before you removed them?

mikeamaurer
mikeamaurer Mwenye swali
more options

Suluhisho teule

thanks fr the clue. I tried to edit everything out of registry and reinstall but same result as soon as I copied my profile from the backup. I then copied just the mail file from the backed up profile, reinstalled a clean version of Thunderbird and then copied the mail file into the newly created profile. It now works - obviously the problem was in the backed-up profile. Your hint about the screwed up addon removal was the key.

mike