We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot open website < http://www.jango.com/ >

  • 1 jibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by cor-el

corset
corset
more options

Site attempts to open via Facebook, then asks for email even though correct email and pw are in place. Site opens quite well in Google Chrome and Internet Explorer. This happen in both user accounts on this computer. The site worked in Firefox until approximately 10 days ago. I have tried updating browser; removing completely from machine and re-installing; and manually updating java and Adobe. Nothing works. System is Windows 7, serc pak 1, x64 bit.

Site attempts to open via Facebook, then asks for email even though correct email and pw are in place. Site opens quite well in Google Chrome and Internet Explorer. This happen in both user accounts on this computer. The site worked in Firefox until approximately 10 days ago. I have tried updating browser; removing completely from machine and re-installing; and manually updating java and Adobe. Nothing works. System is Windows 7, serc pak 1, x64 bit.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.