Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 jibu
  • 1 ana tatizo hili
  • 3 views
  • Last reply by philipp

rhettevans83
rhettevans83
more options

Crash ID: bp-d436ecdd-6dd9-4514-a7d7-1da842151007

The Mozilla Crash Reporter appears right after I click on the Firefox icon to start the browser. No other windows open. Clicking on the "Restart Firefox" button just brings up the crash reporter again. I'm unable to start the browser at all!

Crash ID: bp-d436ecdd-6dd9-4514-a7d7-1da842151007 The Mozilla Crash Reporter appears right after I click on the Firefox icon to start the browser. No other windows open. Clicking on the "Restart Firefox" button just brings up the crash reporter again. I'm unable to start the browser at all!

Chosen solution

hi rhettevans83, looking at this report, it looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Read this answer in context 👍 1

All Replies (1)

philipp
philipp
  • Moderator
more options

Suluhisho teule

hi rhettevans83, looking at this report, it looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.