Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My profile files are not visible in Finder (OSX 10.10 & previous). Can I fix this?

  • 1 jibu
  • 1 ana tatizo hili
  • 1 view
  • Last reply by sfhowes

more options

Mozilla help site instructions often start with locating the Thunderbird profile files. I can see these from within Tbird and with a Terminal command, but not with Finder. Why not? I believe I have message index corruption, but I cannot delete the index file as directed.

Mozilla help site instructions often start with locating the Thunderbird profile files. I can see these from within Tbird and with a Terminal command, but not with Finder. Why not? I believe I have message index corruption, but I cannot delete the index file as directed.

Chosen solution

When you select Help/Troubleshooting Information and click 'Show Folder', does the profile folder not open in Finder?

http://kb.mozillazine.org/Profile_folder_-_Thunderbird#Finding_your_profile

Instead of deleting the index msf files, you can rebuild them by right-clicking a folder in TB, Properties, Repair Folder.

Read this answer in context 👍 1

All Replies (1)

more options

Suluhisho teule

When you select Help/Troubleshooting Information and click 'Show Folder', does the profile folder not open in Finder?

http://kb.mozillazine.org/Profile_folder_-_Thunderbird#Finding_your_profile

Instead of deleting the index msf files, you can rebuild them by right-clicking a folder in TB, Properties, Repair Folder.