We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

mozilla fox opens up a blank page

  • 2 majibu
  • 3 wana tatizo hili
  • 2 views
  • Last reply by chanwing

chanwing
chanwing
more options

I remembering clicking a message that prompts me to update a software already installed in my computer. But I can't remember which one it was. The usual mozilla start page opened up a blank page. Thereafter, all subsequent attempts got only a blank page. I re-intalled mozilla fox and the same problem came back.

I remembering clicking a message that prompts me to update a software already installed in my computer. But I can't remember which one it was. The usual mozilla start page opened up a blank page. Thereafter, all subsequent attempts got only a blank page. I re-intalled mozilla fox and the same problem came back.

Chosen solution

hello chanwing, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Read this answer in context 👍 2

All Replies (2)

philipp
philipp
  • Moderator
more options

Suluhisho teule

hello chanwing, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

chanwing
chanwing Mwenye swali
more options

Hello Phillipp,

You are just great. I tried so many ways but they did not work. But your method helped resolve the problem almost instantaneously. Many thanks indeed. Regards, Chan Wing