Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox windows go black, and/or firefox crashes

  • 1 jibu
  • 8 wana tatizo hili
  • 2 views
  • Last reply by guigs

molecule
molecule
more options

My Firefox screen frequently goes black (sometimes it feels like it is initiated by scrolling, other times it just happens without any seeming input). The screen will flicker without a discernible pattern and sometimes go back to normal, but not often. Most times firefox just crashes. Crashes also occur regardless of the black screen issue. Typically, my FireFox is crashing every few min. It is basically unusable.

here are my last 10 crashes:

bp-2a7d1aa6-30c0-49f5-acde-1f2702141009 10/9/2014 12:52 PM bp-710c4dbc-84a8-4b8f-a915-381a12141009 10/9/2014 12:26 PM bp-fc5c79f9-b446-47fc-9163-af2552141008 10/8/2014 6:20 PM bp-da748cb1-4b1d-494f-9918-438842141008 10/8/2014 6:16 PM bp-68713c84-944b-412f-9807-7c94d2141008 10/8/2014 5:13 PM bp-6d0d53ad-2ce3-42a5-9026-3271d2141008 10/8/2014 5:05 PM bp-4fda6a6d-1877-4b2b-8521-842a52141008 10/8/2014 4:39 PM bp-ed510e47-8410-430d-ac70-28c1a2141008 10/8/2014 4:23 PM bp-3e6f6354-b84a-4e6d-a039-7a12e2141008 10/8/2014 4:20 PM bp-7f5905fb-64fd-46c5-834e-947192141008 10/8/2014 4:15 PM

My Firefox screen frequently goes black (sometimes it feels like it is initiated by scrolling, other times it just happens without any seeming input). The screen will flicker without a discernible pattern and sometimes go back to normal, but not often. Most times firefox just crashes. Crashes also occur regardless of the black screen issue. Typically, my FireFox is crashing every few min. It is basically unusable. here are my last 10 crashes: bp-2a7d1aa6-30c0-49f5-acde-1f2702141009 10/9/2014 12:52 PM bp-710c4dbc-84a8-4b8f-a915-381a12141009 10/9/2014 12:26 PM bp-fc5c79f9-b446-47fc-9163-af2552141008 10/8/2014 6:20 PM bp-da748cb1-4b1d-494f-9918-438842141008 10/8/2014 6:16 PM bp-68713c84-944b-412f-9807-7c94d2141008 10/8/2014 5:13 PM bp-6d0d53ad-2ce3-42a5-9026-3271d2141008 10/8/2014 5:05 PM bp-4fda6a6d-1877-4b2b-8521-842a52141008 10/8/2014 4:39 PM bp-ed510e47-8410-430d-ac70-28c1a2141008 10/8/2014 4:23 PM bp-3e6f6354-b84a-4e6d-a039-7a12e2141008 10/8/2014 4:20 PM bp-7f5905fb-64fd-46c5-834e-947192141008 10/8/2014 4:15 PM

All Replies (1)

guigs
guigs
more options

Do you have omtc enabled in about:config?

It looks like an old bug is associated with it and the last patch decreased the frequency of crashed. However it does not mean it has fixed for everyone.

Since it is unstable can you please try the following troubleshooting: Try Safe Mode Diagnose Firefox issues using Troubleshoot Mode Try disabling hardware acceleration and update your plugins. Upgrade your graphics drivers to use hardware acceleration and WebGL

Sorry to be short, happy to help with your reply.