Images save as empty files
Can't download images. One of two things happens
Situation 1: - Save image - Dialogue box "Moving [image123.jpg]" - Stuck downloading. Stays there until I force quit via task manager, also forcing Windows Explorer to restart - Image is saved as a 0-byte file
Situation 2: - Save image - File saves as 162-byte file - I have to copy paste the image into an image program and save it manually.
Possible causes - Addons (I haven't downloaded any new/different addons though?) - Malware (I just nuked and reformatted my laptop a few weeks ago...) - Firefox update (Found others who have the same problem, but I never saw any useful solution)
If anybody knows a solution that would be great. Thank you so much in advance.
All Replies (3)
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences<Enter> in the address bar
Select Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
Malware (I just nuked and reformatted my laptop a few weeks ago...)
Add/mal-ware sneaks into you computer. Some thru an e-mail, some thru an installer (loads other programs also).
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!
Did you check the content of those failed image files in case there is an error message in them?