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Firefox crashes

  • 3 majibu
  • 2 wana tatizo hili
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  • Last reply by FredMcD

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mozilla firefox shows not responding and has been down for 2 days now . is it my trouble or is it firefoxes trouble

mozilla firefox shows not responding and has been down for 2 days now . is it my trouble or is it firefoxes trouble

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Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
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Can you start Firefox in Safe Mode by holding down the Shift/Options key?

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem

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On Windows, start the Task Manager (Other systems may have different names). Select Processes. Look down the list for Firefox. If it is there, Right click and select End Task.. Let us know what you find.

Also, try to Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar.. Then Tools > Options > Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.